Refund policy

DRAFT, awaiting the owner's review. This page has not been reviewed by a lawyer, and rules about refunds, tax and privacy vary by state and situation.

Last updated October 26, 2026.

Our products are digital files, so nothing is shipped. We want you to be happy with what you buy, and we would rather fix a problem or refund you than leave you stuck.

We will fix it or refund you if

a file will not open, is damaged, or is missing from your download;
the product is not what its page described (for example a feature or sheet that was listed is not there, or a calculation does not work);
you were charged twice for the same order, or received the wrong product.

Tell us what is wrong and we will first try to correct it quickly. If we cannot, we will refund the order.

Any other reason

If you simply changed your mind or it was not right for you, contact us within 14 days of your purchase. Because these are downloads that can be copied, we decide those requests case by case, and we will always give you a clear answer.

How to ask

Email hello@theevolvingthread.com with your order number (it is in the subject line of your confirmation email, in parentheses) and a short description. We aim to reply within 2 business days.

What happens when we refund

The money goes back to the card or payment method you used. Your bank may take 5 to 10 business days to show it.
The download links for that order stop working, and the license for those files ends. Please delete your copies.
Processing fees charged by payment providers are not returned to us, so we cannot add them to a refund. You always get back the full amount you paid.

Lost your downloads?

Your order page keeps your download links for 30 days, up to 5 downloads per file. If a link has expired or you lost a file, email us within 12 months of purchase and we will send you new links.

This policy does not limit any rights you have under the law where you live.